A: DriverGuide Toolkit is a Windows utility that can identify all of your Windows driver files and save them to a secure location in two simple mouse clicks. In addition, DriverGuide Toolkit allows you to search the massive driver database at DriverGuide.com (as well as other sources) for updates to your driver files, and retrieve useful manufacturer and computer information. Backing up your Windows driver files means they will be available to you the next time you need to reinstall the driver or the whole operating system. DriverGuide Toolkit places the driver files in one organized location of your choosing. DriverGuide Toolkit is especially helpful in situations where you have a computer in your possession, and it's internal hardware is unknown. DriverGuide Toolkit can identify the hardware on the system and the associated drivers - then back them up to a specified location, and/or search for updates and additional information. DriverGuide Toolkit is even network compatible - you can just as easily connect to a remote computer on your network and backup driver files.
Q: Does DriverGuide Toolkit install any other software?
A: No! When you install DriverGuide Toolkit no other software is installed. No adware or spyware or anything like that. All you get is DriverGuide Toolkit and nothing more!
Q: How much is DriverGuide Toolkit going to cost me?
A: DriverGuide Toolkit is shareware, and is FREE to download and try for 2 days. The software may be purchased for only $19.95 U.S. - this is an introductory price that will expire soon, the regular price is $29.95. There are discounts available for licensing multiple copies.
Q: How can I get DriverGuide Toolkit?
A: You can download DriverGuide Toolkit here, or from numerous shareware download sites on the Web.
Q: What is the most recent version of DriverGuide Toolkit?
A: The DriverGuide Toolkit Download Page can be found here. This web page will always list the most recent version of DriverGuide Toolkit. You can also check whether you have the most recent version from within DriverGuide Toolkit itself. To do so, select “Help” from the menu bar and then select the “About” link. You can check for program updates by clicking the “Check for Toolkit Updates” link within the “Program Updates” section. If an update is available, you can install it with a few clicks of the mouse.
Q: OK, I've saved all my drivers. Now how do I restore them?
A: The operating system will either prompt you to install a driver it needs or you will find you need to re-install a driver. In either case, the operating system will provide you the option to locate the driver yourself. Select this option and then browse to the location where you backed up the drivers. Generally, this will be the “My Drivers” folder on the “C” drive. Once you indicate to the operating system where the driver files are located it will then install the driver files from that backed up location.
Q: In some cases it does not appear as though DriverGuide Toolkit backed up all the drivers. Why?
A: DriverGuide Toolkit backs up all of your installed driver files. If you have driver files located on your system but they are not installed on the system (correctly), DriverGuide Toolkit will not back them up. DriverGuide Toolkit only backs up those drivers which are correctly installed onto the system. DriverGuide Toolkit identifies what driver files to backup through the INF file each driver uses to tell the operating system how to install itself. Based on this information, DriverGuide Toolkit collects the necessary files and then saves them to a user configurable location. In some cases, the INF file may list a number of driver files that DriverGuide Toolkit does not backup. This is often the result of driver files that are in support of a different version of Windows. Those driver files are not backed up because they are not needed for your version of Windows. Please note: IF FOR WHATEVER REASON YOUR DRIVER DOES NOT HAVE AN INF FILE, THEN !DRIVERGUIDE TOOLKIT CANNOT BACK UP THE DRIVER! If your driver's INF file is missing, we suggest that you re-install the driver.
Q: Why do I get a warning message that this software has not passed Windows Logo Testing when I try to install a driver?
A: Some hardware manufactuers choose to not have their drivers WHQL certified by Microsoft (as it is a certification that must be paid for) or the driver is brand new and has not been certified yet. The warning message does not mean that the driver is bad, just that Microsoft has not officially certified it. DriverGuide virus scans every driver upload in addition to virus scanning daily with the latest virus signatures. We also automatically quarantine and review content based on member feedback. Therefore, it is typically completely safe to click the "Continue" button to install the driver. However, despite all those efforts, there is always a risk to installing any download onto your system - so make backups of your drivers and use anti-virus as well as anti-spyware software.
Q: How do I uninstall DriverGuide Toolkit from my PC?
A: Just re-run the installation program. The first screen that appears will give you the option of uninstalling the program.
Q: What types of computers does DriverGuide Toolkit work on?
A: DriverGuide Toolkit works with PCs running ANY Windows operating system EXCEPT Windows 3.x, Windows CE, and Windows NT 3.x. DriverGuide Toolkit is not available at this time for Macintosh, Unix or Linux.
Q: What if I have a question or problem with an order I made?
A: If you have a question or problem regarding an order you made, please go to our Support Page.
Q: What if I have a question about downloading, installing and using the product?
A: If you have a question or problem regarding downloading, installing, or using DriverGuide Toolkit, please go to our Support Page.
Q: How do I obtain a new unlock code?
A: If you need a new unlock code, please go to our unlock code page.
Privacy and Security Questions
Q: Does DriverGuide Toolkit give out or sell personal information to vendors?
A: No. DriverGuide Toolkit does not share any information with any third party. See the DriverGuide Toolkit's Privacy Policy.
Q: Where's proof that you won't share any of my information without my permission?
A: We know that DriverGuide Toolkit's success is based on your trust. Therefore, to maintain DriverGuide Toolkit's relationship with you, we know we must respect your privacy at all times. Even the slightest violation of this rule may cause us to lose you as a customer, and that is not acceptable.
Q: If DriverGuide Toolkit works without name and email address, why was I asked to provide my name, address, email and credit card number when I purchased DGT?
A: The DriverGuide Toolkit does work without name and email address. However, when you purchase a product it's necessary to collect that information to fulfill the order. DigiBuy.com, a trusted and popular credit card processing company, holds the buyer's personal information in confidence. We never see that information, other than name and email address. We use your email address to send you the unlock code.
Q: Am I ever going to get email as a result of using DriverGuide Toolkit?
A: You may, but email from DriverGuide Toolkit will be rare and will always be related to the product, and entirely in your control. You don't have to provide your name and email address to use DriverGuide Toolkit, and you can tell us to take you off our email list at any time. We're very careful about sending DriverGuide Toolkit-related emails because we know that at any time, if you feel DriverGuide Toolkit is misusing your trust, that you may end your relationship with DriverGuide Toolkit.
Q: Does that mean DriverGuide Toolkit won't use my information for any marketing purposes?
A: We'll share aggregate (anonymous) information about DriverGuide Toolkit statistics - for example, how many users seek to upgrade of a particular modem driver - but we will never disclose individual user information, make addresses available to email marketers, or otherwise compromise user privacy. Again, DriverGuide Toolkit's success is based on customer trust and we will do everything possible to maintain that trust.
Q: How do you protect my credit card information?
A: We use a very popular credit card processing service called DigiBuy. Their system is one of the best on the Web, and offers state-of-the-art data protection. This means all of your personal information - including credit card, name, address, and application data - is scrambled so it cannot be read as it travels over the Internet. Our company never sees, and does not have access to your credit card number.
Q: Where can I find information on DriverGuide Toolkit's privacy policy?
A: On DriverGuide Toolkit's search screen there's a "Privacy Policy" link which links you to our privacy policy that fully discloses what information is gathered and how it's used. In addition, find our Privacy Policy here. Again, privacy and trust are the cornerstones of DriverGuide Toolkit.
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